Questions You May Have

The Trade-Up Program lets you submit details of your old vacuum in exchange for a special discount on a new vacuum at Dreame.

No need to return your old vacuum—we just need the details!

We accept all types and brands of vacuums—including dust mite vacuums, robot vacuums, wet & dry vacuums, and stick vacuums.

*Traditional mops and brooms are not eligible.

Nope! You can keep your old vacuum—we just need its details to process your trade-up.

Yes, you can! If you want to upgrade more than one, just submit one unique form per vacuum you’re trading up.

The trade-up offer applies only to Dreame V50.

You’ll need to upload:

1. Proof of payment for your old vacuum (invoice or payment screenshot)
2. Serial number of your old vacuum
3. A photo as proof of serial number (e.g. from the label on the vacuum body; serials from accessories or batteries are not valid)

The discount is only available on dreame.sg and must be transacted directly on the website.

If you're assisted by a salesperson at a Dasher Showroom or Dreame Flagship Store, they will guide you through the process.

Once your payment is confirmed, as this is a pre-order item, you should be expecting to receive it around mid November 2025

Yes—as long as you haven’t paid yet. Once payment is made, the trade-up is final.

You’ll receive an email from our team once your trade-up submission is reviewed and approved.

Yes. Please accept or reject the offer within 3 working days of receiving it. This helps lock in the discount, as promotions may change.

The serial number is usually on a sticker at the bottom or back of your vacuum.

⚠️ Serials from accessories or battery packs won’t be accepted.

If you can’t find it, contact us—we’ll try to help.

Yes! We accept older vacuums too, as long as you provide a valid serial number and proof of payment.

Chat with us directly via WhatsApp using the contact link in the Trade-Up confirmation email you received.