This policy is only valid for orders and delivery addresses within Singapore and purchases made on this website ( 
  1. Request of return is available within 14 days upon receiving goods.
  2. Customers must ensure that the returned goods are in the same condition and sealed in their original condition when they first receive them.
  3. Defected and used items are not accepted. 
  4. No charges will be imposed for the return.
  5. Customer will be charged for shipping fee if the return is invalid (used item, returned of other items)
  6. Customers must provide the tracking number to us once the parcel has been shipped.
  7. Dreame Singapore requires 1 - 3 working days to check the condition of the goods returned after received.
  8. Dreame Singapore will request for the customer's banking details after we approve the refund.
  9. Amount of refund will be transferred within 3 working days after checking is completed and acknowledge by customer.
  10. Customer will be informed once the refund is made.
  11. All refund and return decisions made by Dreame Singapore are final.
  12. All products are non-exchangeable unless covered under our Warranty Policy.
  13. To initiate a return or for helpful advice, call Customer Care at +65 8944 4363

Fast Delivery

Enjoy FAST DELIVERY country wide

Subscribe to our newsletter

Promotions, new products and sales. Directly to your inbox.