This policy is only valid for orders and delivery addresses within Singapore and purchases made on this website (dreame.sg)
- Request of return is available within 14 days upon receiving goods.
- Customers must ensure that the returned goods are in the same condition and sealed in their original condition when they first receive them.
- Defected and used items are not accepted.
No charges will be imposed for the return.
- Customer will be charged for shipping fee if the return is invalid (used item, returned of other items)
- Customers must provide the tracking number to us once the parcel has been shipped.
- Dreame Singapore requires 1 - 3 working days to check the condition of the goods returned after received.
Dreame Singapore will request for the customer's banking details after we approve the refund.
- Amount of refund will be transferred within 3 working days after checking is completed and acknowledge by customer.
- Customer will be informed once the refund is made.
- All refund and return decisions made by Dreame Singapore are final.
- All products are non-exchangeable unless covered under our Warranty Policy.
To initiate a return or for helpful advice, call Customer Care at +65 8944 4363