Last Update: 26 Nov 2024
This refund policy applies exclusively to orders and delivery addresses within Singapore and purchases made on the Dreame Singapore website (dreame.sg), Dreame Westgate and Dreame Funan.
Eligibility for Refunds:
- Customers may request a refund within 14 days from the date of purchase.
- Returned goods must be in the same condition and sealed in their original packaging as when first received. Defective or used items will not be accepted.
Return Procedure:
- Customers are responsible for all costs associated with sending back the return product.
- Customers must provide the tracking number to Dreame Singapore once the parcel has been shipped.
- Dreame Singapore requires 1 - 3 working days to check the condition of the returned goods upon receipt.
Refund Process:
- After approval of the refund, Dreame Singapore will request the customer's banking details.
- The refund amount will be transferred within 3 working days after checking is completed and acknowledged by the customer.
- Customers will be informed once the refund is made.
- All refund and return decisions made by Dreame Singapore are final.
Exchange Policy:
- All products are non-exchangeable unless covered under our Warranty Policy.
Return Address:
- 81 Ubi Avenue 4 #01-03 Singapore 408830
- 9am to 6pm (Mon to Fri), 9am to 1pm (Sat)
- Sun/PH closed
Customer Support:
- To initiate a refund or for helpful advice, call Customer Care at +65 8081 5976
