Last Update: 10 Sep 2025
Return & Refund Policy
This policy applies exclusively to orders and delivery addresses within Singapore, and purchases made through the Dreame Singapore website (dreame.sg), Dreame Westgate, and Dreame Funan.
Eligibility for Refunds
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Customers may request a refund within 14 days from the date of purchase, whether or not the product has been delivered.
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If the product has not yet been delivered, we will process the refund directly.
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If the product has been delivered, it must be returned in its original sealed condition with the brown box within 14 days from the delivery date.
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If the brown box is missing, or if the product has been opened, unsealed, or used, the return/refund request will not be accepted.
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After 14 days from the purchase date, no returns or refunds will be accepted for change of mind.
- Refunds for purchases made via installment payments are processed through the card issuer. Please contact your card issuer for a refund.
Faulty or Defective Products
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If a product is found to be faulty upon first use, a return/refund request must be made within 14 days from the delivery date, with supporting proof (e.g., photos or videos).
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After this 14-day period, the product will not be eligible for return/refund. Instead, it will be covered under the Warranty Policy, where our service team may provide repair, replacement, or other corrective measures.
Return Procedure
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Customers are responsible for all costs associated with sending back the return product.
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Customers must provide the tracking number to Dreame Singapore once the parcel has been shipped.
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Dreame Singapore requires 3–7 working days to check the condition of the returned goods upon receipt.
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All return/refund requests must be verified and approved by our Customer Care team before shipment. Unauthorized returns will not be accepted.
- Once we have received your returned item. We will also notify you of the approval or rejection of your refund.
Refund Process
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Once the return is approved and the product condition verified, Dreame Singapore will request the customer’s banking details.
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Refunds will be transferred within 3 working days after inspection is completed and acknowledged by the customer.
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Customers will be informed once the refund is made.
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All refund and return decisions made by Dreame Singapore are final.
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Delivery and installation charges are non-refundable once services have been rendered.
Exchange Policy
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All products are non-exchangeable, unless specifically covered under the Warranty Policy.
Return Address
81 Ubi Avenue 4, #01-03, Singapore 408830
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Mon–Fri: 930am to 6pm
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Sat: 930am to 1pm
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Closed on Sundays & Public Holidays
Customer Support
To initiate a refund or for assistance, please WhatsApp message our Customer Care team at +65 8857 5052.
